Frequently Asked Questions
Q: How does a repair facility go about making a claim?
A: The dealer may either complete a claim form online by going to NWAN or they may call 1-800-810-8458 to make a claim by phone
Q: When are claim administrators available to process a claim?
A: Claim administrators are available Monday - Friday from 8 a.m. - 8 p.m.
Monday through Friday or online 24 hours a day at NWAN. All claims submitted online after hours will have priority processing the following business day.
Q: Is there a deductible payable by the customer or dealership when making a claim?
A: There is no deductible on the program, all parts and labor are covered at 100%.
Q: How does a dealership know what maintenance is required to keep the customer’s Warranty Forever contract in force?
A: The customer is required to maintain the vehicle with the SELLING DEALER or by a facility which has been Pre-Authorized by NWAN. They are required to maintain the vehicle according to the Manufacturer's Recommended Maintenance Schedule.
To check the maintenance required for each particular make and model, please click here: